Support Contact

Full Name(Required)

Phone Numbers

Toll Free – 1.800.447.0123
Direct – 305.828.0123

Customer Support

Mailing Address

PO BOX 171070
Hialeah, FL 33017-9998

Frequently Asked Website Questions

Passwords are now case-sensitive. We recommend that you reset your password and store in a safe location. You can find the “Password Reset” link in the footer under Help/Support.

The website requires a modern browser capable of displaying HTML5 (make sure you have the latest version of Google Chrome, Safari, Firefox or Edge).

The first step is to register and complete your profile information. Once registered, you can participate in one or all of the available courses. Select a course, click start course, read the available course lessons and complete the exam. Once you pass, your certificate will be ready for download.

Booking Monitor is our recording module for tracking your client travel bookings. Using the Booking Monitor to track your bookings provides opportunities to win FAM trips, agent discounts and other special offers exclusive to graduates.

If you’ve entered your bookings in a previous session, you can view them (or add more) by accessing the Booking link in the main navigation menu.

Dates cannot be entered manually, please select dates utilizing the calendar icon next to the required date field. Click on the calendar title bar to display different month and year options.

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